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Terms and conditions of sale

GENERAL TERMS AND CONDITIONS OF SALE

Between Blandin & Delloye

For detailed conditions related to your boutique, click here.

And the individual or legal entity purchasing products or services from the company, hereinafter referred to as “the Buyer” or “the Customer”.

On the other hand,

It has been presented and agreed as follows:

PREAMBLE

The Seller markets, to Customers, through its boutiques and its website (www.blandindelloye.com), the goods and services listed and described on the aforementioned site.

Article 1: Purpose

These General Terms and Conditions of Sale define the rights and obligations of the parties for the sale of products sold in-store and on the website www.blandindelloye.com (the “Products”) or the performance of services, such as deliveries or alterations (the “Services”) offered by the Seller.

Article 2: General Provisions

These General Terms and Conditions of Sale (GTCS) govern the sales of Products or Services made through the Company and are an integral part of the Contract between the Buyer and the Seller. They are fully binding on the Buyer, who accepted them before placing an order.

The Seller reserves the right to modify them at any time by publishing a new version on its website. The applicable GTCS are those in force on the date of payment (or first payment in case of installments). These GTCS can be viewed at:

“https://www.blandindelloye.com/terms-and-conditions-of-sale/”.

The Company ensures clear and unconditional acceptance. The Customer declares having been informed of all these GTCS and, if applicable, the specific terms related to a product or service, and accepts them without restrictions or reservations.

The Customer acknowledges having received necessary advice and information to ensure that the offer meets their needs.

The Customer declares being legally capable of contracting under French law or validly representing the person they commit on behalf of.

In the absence of proof to the contrary, information recorded by the Company constitutes proof of all transactions.

In principle, Customers cannot modify their order. They may request a modification, and the Seller will make every effort to comply if the Product is not in production. Otherwise, no change is possible.

For standard (non-customized) Products purchased online, Consumers benefit from a 14-day withdrawal period starting the day after contract conclusion. This right does not apply to made-to-measure Products.

The Customer must send a registered letter with acknowledgment of receipt to the Seller at 7102 Rue Joseph Vernet, 84000 Avignon, including the following wording:

“First and last name of the consumer

Address

Postal code – City

To: Name of seller

Seller’s address

Postal code – City

At …, on … (date of letter)

Madam, Sir,

On … (date of order form) I ordered … (description of item delivered or received on … date).

Under article L. 221-18 of the French Consumer Code, I hereby exercise my right of withdrawal.

Consequently, I request the refund of the amount of … euros that I paid when ordering, within 14 days of receipt of this notice, in accordance with article L. 221-24 of the French Consumer Code.”

Article 3: Price

Product prices sold by the Company are stated in Euros excluding VAT and clearly specified on the order form. They also appear including all taxes on the order form and during the sale, excluding specific shipping costs.

Unless otherwise stated, the Seller will request a ~70% deposit of the total TTC (all taxes included) amount of the order, with the remaining ~30% payable upon delivery.

For all products shipped outside the EU and/or overseas territories, the price is automatically calculated without taxes on the invoice. Customs duties, local taxes, import duties, or state taxes may apply in some cases. These are the Customer’s responsibility. The Seller invites the Buyer to inquire about these aspects with local authorities. The Company may change prices at any time for future orders. Telecom access fees are the Customer’s responsibility, as are any delivery charges.

Article 4: Conclusion of the contract online

The Customer receives an email confirmation of payment for online orders. For unpaid orders, they receive a detailed order form showing items ordered, payment history, and remaining balance. For paid orders, they receive an invoice with the same details. A PDF copy of these General Terms and Conditions will also be sent.

During the ordering process, the Customer can correct any data entry errors. The contract language is French.

The offer details and GTCS are emailed to the Buyer when ordering and archived on the Seller’s website. Professional and commercial rules, if any, are found in the “ancillary rules” section of these GTCS.

All communications, orders, details, and invoices are archived on a reliable and durable medium, constituting a faithful copy under article 1360 of the Civil Code. This information may serve as contract proof.

For delivery, the Customer must provide a valid address. The Seller may refuse an order for abnormal or bad-faith requests or any legitimate reason.

Article 5: Products and services

Key characteristics and prices of goods and services are provided online, along with usage instructions where applicable.

Products containing leather may exhibit slight color variations. The Customer accepts this possible difference due to the nature of leather.

Under article L.112‑1 of the Consumer Code, the consumer is informed via labeling or display of prices and specific terms before concluding the sale. The total amount is shown when paying the deposit. The price is that in force on the day of the order and does not include shipping fees, which are indicated during checkout and confirmed with the order.

The Seller may change prices but is bound by those in effect when the order is placed.

Where products or services are not provided immediately, clear delivery dates are given to the Customer. The Customer confirms having received details of delivery charges, terms of payment, delivery, execution, Seller identity and contact info. The Seller will fulfill the Customer’s order subject to available stock and inform them if unavailable; if no agreement on a new delivery date is reached, a refund will be issued.

Contract information is detailed in French. Product photos are non-contractual. The offer validity period and prices will be communicated to the Customer, and contract duration indicated for ongoing supplies. Rights granted are limited to the signatory (or email address holder).

Since most Products are custom-made, the Customer agrees to respect the following cumulative deadlines:

  • First fitting in-store no later than six (6) months after product delivery, by appointment.

  • If a second fitting is needed, it must occur within thirty (30) days of the first.

  • For event-ready items, first fitting at least two (2) months before the event.

  • If a second fitting, it must be within fifteen (15) days of the first.

Failure to meet these deadlines may prevent fittings or alterations.

Article 6: Conformity

Custom-made items are presumed conform if they respect selections of:

  • Jacket construction, lapel style, number of buttons, pocket type, linings, monogram, buttons, front/back pockets of trousers, waistband fastener, waistcoat model, fabric.

Customizations not listed above do not qualify as conformity defects.

The Customer accepts tolerances in measurements specified at ordering: mostly ±1 cm (except some widths on pants and shirts at ±0.5 cm). The Seller will create unique patterns per Customer. Morphological analysis efforts will be made, but only compliance with agreed measurements is binding. Customer dissatisfaction cannot override agreed dimensions.

Under article L.411‑1 of the Consumer Code, the Products and Services comply with regulations on safety, fairness, and consumer protection. Aside from commercial guarantees, the Seller is liable for conformity defects and hidden defects.

Article 7: Retention of title

Products remain property of the Company until full payment.

The Company holds ongoing orders. The Customer has a maximum of three (3) months from notification of delivery to collect their order.

After 3 months, and aside from automatic storage A, the Company is not liable for degradation, loss, or theft, regardless of payment status.

The Customer agrees to schedule a fitting appointment within three (3) weeks of notification to allow time for alterations.

Articles may be held for free for up to 3 months; from 3 to 12 months, storage costs €15/month per order. The Seller is not liable for accidental damage. After one year, unclaimed items will be sold or donated per law (Law 1248 of 31.12.68). Claims after this time are inadmissible.

Article 8: Manufacturing and delivery timeframes

Manufacturing times vary depending on several factors:

Lead times (assuming available fabrics):

  • Suits, jackets, pants, waistcoats (non-traditional construction): 7 weeks

  • Overcoats and outerwear: 8 weeks

  • Custom shirts: 7 weeks
    General lead time for unspecified items: 8 weeks.

Additional delays:

  • Cut-to-order fabric: +2 weeks

  • Traditional jacket construction: +2 weeks

If the Customer delays or pauses the order, the Seller is not liable for delays.

If fabric or materials are unavailable, the Customer is informed and delays cannot be contested.

In case of delay, the Customer may terminate the contract under article L.216‑6 Consumer Code. A telephone contact (local rate) is provided in order confirmation emails to monitor the order. Risk transfers to the Customer upon physical possession; any delivery reservations must be notified to the Seller.

Article 9: Availability and presentation

If an item is unavailable for more than 25 business days, the Customer is notified and may cancel it, requesting a credit or full refund.

This is valid only if custom production has not started; otherwise, cancellation fees proportionate to production costs will apply.

Article 10: Payment

Payment is due immediately upon ordering, including for pre-orders. Accepted methods: bank card, cheque, or cash. Cards issued outside France must be international (Mastercard or Visa). Secure online card payments are processed by a payment provider with encrypted transmission. Once initiated, the transaction is immediately debited after verification. Under monetary and financial regulations, card payments are irrevocable. By providing card details, the Customer authorizes the Seller to charge the amount due. The Customer confirms legality of the card. In case of payment failure, the sale is automatically canceled.

Article 11: Guarantees

The Customer has 45 days after final payment to request free alterations on custom-made articles.

By law, the Seller provides conformity and hidden defect warranties. Defective or non-conforming items will be refunded or exchanged if correction is impossible. Claims must be addressed to the Company.

The consumer has a 2‑year period from delivery to enforce the legal conformity warranty. During this time, only proof of the defect is required.

For digital content/services provided over more than 2 years, the same 2‑year warranty applies. The Seller must provide necessary updates.

Conformity warranty covers repair or replacement within 30 days free of charge and without inconvenience. If repaired, the initial warranty is extended by 6 months. If replaced, a new 2‑year warranty starts from the replacement date.

If repair/refund is refused, delayed beyond 30 days, causes major inconvenience, or the non-conformity persists, the consumer may seek price reduction or contract termination.

These rights arise under articles L.217‑1 to L.217‑32 of the Consumer Code.

The Seller acting in bad faith to block the legal guarantee may face a civil fine up to €300 000, or up to 10% of average annual turnover (article L.241‑5 Consumer Code).

The consumer also benefits from the hidden defects warranty under articles 1641–1649 Civil Code for 2 years from defect discovery. It allows for a price reduction or full refund with return of the product.

Seller’s contact details:

BD-AVIGNON, 102 Rue Joseph Vernet, 84000 Avignon

06 65 56 67 50 – [email protected]

As a commercial guarantee, the Seller commits to replace buttons that detach and worn seams, if the reference is still in their catalog.

Excluded from legal and commercial warranty: Products modified, repaired, integrated, or added to by the Customer.

Article 12: Intellectual property rights

Trademarks, domain names, products, software, images, videos, texts, or any information subject to intellectual property rights remain the exclusive property of the Seller. No transfer of such rights occurs via these GTCS. Total or partial reproduction, modification, or use is strictly prohibited.

Article 13: Force majeure

The Seller’s obligations are suspended in the event of a fortuitous event or force majeure. The Seller will notify the Customer as soon as possible.

Article 14: Nullity and contract modification

If any provision is void, other provisions remain in force. Any contractual modification is valid only if agreed in writing and signed by both parties.

Article 15: Personal data protection

Under EU Regulation 2016/679 (“GDPR”), the Seller processes personal data for sale and delivery of products and services. The Buyer is informed of:

  • The identity and contact details of the data controller (the Seller);

  • Recipients or categories of recipients: marketing, IT security, order and delivery services, delivery subcontractors, legally authorized authorities;

  • No transfers outside the EU;

  • Data retention: for the duration of contractual and commercial obligations;

  • Data subject rights: access, rectification, erasure, restriction, objection, portability;

  • Right to lodge a complaint with a supervisory authority;

  • Data required for invoicing and delivery; without it, the order cannot be processed;

  • No automated decision-making or profiling in the ordering process.

Article 16: Applicable law and clauses

The Buyer may submit any claim via email or mail using contact details on www.blandindelloye.com.

Under articles L.611‑1 to L.616‑3 Consumer Code, the consumer may use a mediator if a dispute remains unresolved after two months. The mediator will attempt to reach an amicable solution.

All clauses and transactions are governed by French law. A void clause does not invalidate the GTCS.

Article 17: Consumer information

For consumer information, relevant Civil and Consumer Code provisions are reproduced:

  • Article 1641 Civil Code: Warranty for hidden defects;

  • Article 1648 Civil Code: Action for hidden defects within two years;

  • Article L.217‑3 Consumer Code: Goods must comply with contract and meet criteria for conformity;

  • Article L.217‑4 Consumer Code: Defines conformity criteria.

    For digital goods/services over more than two years, updates are required during the contract period.

These GTCS were created from a free model available at donneespersonnelles.fr